Patient Complaint Process

Valence Medical Imaging is committed to providing fast, efficient and quality care to our patients. We ask that you contact us, should you have any questions and/or concerns regarding the service or care you received at any of our facilities.
Please use the following methods to provide your feedback:

Online
Feedback may be provided through the VMI website under the “PATIENT” tab, select “PATIENT SURVEY” from drop down menu. Feedback sent through the website will be directed to the location Supervisor or designate and a copy will be sent to the manager of operations.

By Telephone
Telephone feedback can be directed to location Employees to be addressed immediately where possible or VMI Head Office if complaint requires further investigation and will be reviewed for action.

In Person
Feedback in person should be directed to location Employees to be addressed immediately where possible or to the location Supervisor or designate.

By Mail
Valence Medical Imaging
2374 Eglinton Avenue East, Lower Level
Scarborough, ON M1K 2P4

By E-mail
Feedback may be provided by e-mail to the Facilities’ Directors at: [email protected]

All responses are dealt with promptly and thoroughly. The following contact information is for the Patient Ombudsman under the Excellent Care for All Act, 2010:

Should you not be satisfied with the resolution provided.
Patient Ombudsman
Mail: Box 130, 77 Wellesley Street West
Toronto, ON M7A 1N3
Phone: 416-697-0339
Toll Free: 1-888-321-0339
TTY: 416-597-5371
FAX: 416-597-5372